4/5 of employers have been ‘ghosted’ by potential recruits
Four fifths (84%) of UK employers have experienced a candidate ‘ghosting’ them part way through a recruitment process, according to a new survey by London law firm, Joelson. ‘Ghosting’ is a relatively new phenomenon in which a candidate disappears midway through a recruitment process, leaving the employer with a headache in terms of having fewer candidates left or even having to restart the process from scratch. A third of firms surveyed (31%) estimated the cost per candidate ghosting them to be somewhere between £2000 and £5000.
The survey – Ghosting: The New Recruitment Trend, is based on the responses from 100 HR professionals and management level staff-members who regularly conduct interviews. The survey collected responses on ‘ghosting’ in the recruitment process, and during employment, whereby employees fail to return to work without any formal resignation or explanation.
David Greenhalgh, Employment Partner at Joelson says:
”Ghosting has become endemic for employers, costing businesses precious time and money. While there is no legal protection against ghosting, employers can attempt to limit risk by taking steps to screen candidates more thoroughly throughout the process, keep in touch more frequently between interviews, and use candidates’ stated preferred method of contact, such as WhatsApp rather than email. The high costs of ghosting means it is essential for businesses to do all they can to protect themselves against it.”
Other significant findings of the research include:
- 62% of respondents tried two or three times to contact applicants after they had gone silent
- 62% had experienced an employee failing to arrive on their first day of work despite having signed a contract
- 60% of respondents do not believe that candidate ghosting is a millennial trait
- 52% of companies have been ghosted by employees who just didn’t return to work without offering any resignation or explanation as to why they had left
“Quite apart from the laws of common decency, ghosting by existing employees is particularly difficult for employers to deal with, as all avenues must be explored before they can officially consider the employee to have terminated their employment, in order to avoid the risk of possible claims.”