Enable Me visited the bank’s central offices on The Strand, London to deliver its training to a group of employees from a range of departments, from senior level employees to graduate staff.
The training focused on various themes, with Executive Chairman, Chris Jay, leading the course and covering topics including the definition of disability, etiquette, accessibility, terminology and the disclosure of disability in the workplace.
The content of the programme aimed to challenge attitudes towards disability whilst helping Coutts to further promote inclusivity in the workplace. The training also offered a thorough insight into how Coutts can physically adapt its existing business environment, making the organisation more accessible to potential employees and clients with disabilities. Enable Me also offered guidance on the ways in which awareness can be enhanced for staff working closely with Coutts’ clients, therefore further improving its customer service.
Following the training session, Coutts have now requested that Enable Me develops a programme of further disability awareness training to reach even more of its staff at every level of the organisation.
Alex Robertson, a Private Banker at Coutts comments,
“Enable Me has provided a very thought provoking and engaging training session today, with a good balance of insightful activities and interactive modules – all of which have certainly challenged our perceptions. The training session was useful to a very broad range of Coutts employees, allowing both managerial and client facing staff to be more aware of disability.”
“This is the first stage of our mission to improve disability awareness, and we aim to build on this in a number of ways- many of which will take inspiration from Enable Me’s training. The key now is to use the information this training has provided to continue to build momentum.”
Chris Jay, Executive Chairman at Enable Me adds,
“It is very pleasing to see that Coutts are so determined to improve disability awareness. Coutts already has a world-renowned reputation for its personal approach to customer service. Enhancing disability awareness will enable staff to further improve this- whilst also increasing Coutts’ appeal to a much wider group of talented potential employees.”