Loading Events

« All Events

  • This event has passed.

Mediation Skills for Managers

October 12, 2017 @ 9:00 am - 5:00 pm


A one day course on how to use mediation skills and techniques to positively resolve conflict and to enhance management and leadership skills.

This course covers the causes of workplace conflict, understanding conflict resolution

options, an overview of the mediation process and skills required and how to apply day to day. Delegates will receive a free copy of The Managers Guide to Mediating Conflict by Alison Love.

Learning Objectives

By the end of the course you will:

Understand how and why conflict arises in the workplace.
Understand the conflict resolution options and how mediation works.
Gain an appreciation and understanding of the skills required.
Understand how to put the skills into practice in day to day management.
Course Content

Conflict resolution options
An overview of the mediation process; how it differs from other processes
Mediator skill set
Deep listening
Building trust and rapport
Maintaining neutrality and independence
Questioning techniques and getting to what matters
The mediation process
A demonstration
Key principles
The stages of mediation
What to do if things get stuck
Beyond mediation
Sustaining agreement
Applying mediation skills in day to day management

A mix of lecturing, experiential learning and use of case studies. Includes a free copy of The Manager’s Guide to Mediating Conflict by Alison Love.

Cost: £275 plus VAT per delegate (£250 plus VAT for additional delegates)


October 12, 2017
9:00 am - 5:00 pm


All Nations Centre
Sachville Ave,
Cardiff, CF14 3NY
+ Google Map