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Mediation Skills for Managers
June 13, 2017 @ 9:00 am - 5:00 pm£275
A one day course designed for managers and HR professionals to provide an understanding of how and why conflict arises in the workplace, conflict resolution options and how mediation works to resolve conflict.
The course provides delegates with an appreciation and understanding of the skills required to manage conflict in the workplace which they can take away and put into practice day to day.
Understand how and why conflict arises in the workplace.
Understand the conflict resolution options and how mediation works.
An appreciation and understanding of the skills required.
How to put into practice in day to day management.
Conflict resolution options
An overview of the mediation process; how it differs from other processes
Mediator Skill Set
Building Trust and Rapport
Maintaining neutrality and independence
Questioning techniques and getting to what matters
The Mediation Process
The stages of mediation
What to do if things get stuck
Applying mediation skills in day to day management
A mix of lecturing, experiential learning and use of case studies.
Includes a free copy of ‘The Manager’s Guide to Mediating Conflict’ by Alison Love