Nearly three-quarters (70%) of small to midsize businesses will be experimenting with immersive technology by 2022, with 40% currently evaluating and piloting augmented reality (AR) and virtual reality (VR) technology, reveals new research by Gartner.
When evaluating the research, GetApp, a Gartner brand, concluded that field service businesses are the best place to adopt immersive technologies. 46% of respondents felt the remote field support use case for AR would have the most impact on their organization. This technology is so impactful in field service because each business provides similar equipment and services.
The original research, which surveyed 93 small and midsize businesses, showed that 18% were planning to start evaluating and piloting AR and VR technology in the next 12 months, and 25% will have deployed them to production by 2022.
GetApp’s conclusion of this research suggested that AR is vital in the field service industry for two reasons. It will provide technicians with on-site guidance and allow remote experts to facilitate collaboration by providing customers with step-by-step instructions, helping to reduce the costs caused by sending field service technicians to sites in order to diagnose and repair.
It is also suggested that immersive technologies can help field service businesses facilitate more engaging, efficient and safe training by providing virtual and interactive training materials. To go alongside these conclusions, GetApp also produced five steps to consider before investing in immersive technologies, helping businesses decide whether implementation of immersive technology is worthwhile for their business.
Victoria Wilson, Specialist Analyst at GetApp, commented on the research, “From this research, we’ve been able to conclude that businesses operating in the field service industry are at risk of falling behind if they don’t invest in immersive technology in the next few years.
The cost reductions associated with the use of immersive technology in the field service industry, for everything from improved productivity on remote repairs to increased staff retention resulting from interactive training programs, mean that businesses who implement this tech stand to benefit in the long term”.