It seems that popular reality TV shows are creating a scary perception for those employed in the hospitality industry.
Research of 2,000 UK adults by Fletchers Solicitors, found that 68% of Britons named hospitality professionals such as chefs and bartenders as ‘the most intimidating’.
Financial service professionals (64%) such as bank managers, accountants and bookkeepers, followed in second place, tradespeople (59%) including builders, plumbers and electricians ranked third.
Does customer services training help with public perceptions?
Surprisingly. IT, telcomms and customer services staff, who are usually trained to handle public calls, were cited by more than half (55%) as job roles the public were apprehensive towards, bad news for helpdesk workers and call centre advisors.
Healthcare & Educational staff most likeable
However, the research revealed 73% of Britons feel healthcare workers including doctors and nurses are the most likeable professionals, suggesting the bedside manner goes a long way.
69% of Britons agree teachers and education staff were likeable professions, while emergency services workers (64%) such as fire service, paramedics and police officers ranked third, and legal professionals (62%) were placed fourth.
Alex Kenny, Marketing Director at Fletchers Solicitors , said:
“It’s surprising to see that such a customer-facing profession such as the hospitality trade is the most feared amongst the British public. Perhaps those who work in industries that provide care and support such as health and education could teach others how to improve their delivery and customer handling skills. We regularly see the likes of Gordon Ramsay and his fiery temper on television programmes and it seems it is indicative of a wider trend across the industry.”
“When selling a product or service there must be a general level of approachability between provider and client and the customer should feel at ease, whether at a restaurant dining table or providing customer services. An anxious or stressed client can also lead to miscommunications and even in some cases problems such as medical negligence.”