Despite being famed for their generous perks, new data shows that HR departments at tech firms don’t command the confidence of their employees. At a time when Silicon Valley is going through a spate of employment scandals, the results are likely to cause concern among tech company leaders.
The data, collected by workplace ratings company ViewsHub, was a result of asking employees across 11 different sectors about the effectiveness of HR teams in their organisations. HR departments in tech firms finished rock bottom.
HR departments in technology companies were given an average effectiveness score of 2.66 out of 5 from their fellow employees, falling far short of the pan-sector average of 3.45. Tech HR departments were also the only HR teams to receive an average score in the 2’s.
These effectiveness scores were derived from asking 50,000 people to rank departments in their organisations on three criteria: their ability to get things done; how technically good they are at their jobs; and how responsive they are to other teams. The departments were then given a total average score from this data.
The survey also ranked other departments in tech companies from senior management through to legal. HR departments finished second to bottom out of all the departments in the tech sector, ranking only higher than product management teams.
ViewsHub is a team-to-team ratings and feedback tool. It provides employees and managers with the ability to give and receive real-time feedback from other teams both within and outside their organisations.
Ab Banerjee, CEO of ViewsHub, said:
“It’s time for more managers to know what their employees think. We started collecting this data years ago. HR departments at tech companies have lagged behind other industries throughout that time. If managers had been looking at this data, it would have been an early warning sign. They would have had the information they needed to have acted. It is essential that managers and leadership teams have access to this type of feedback data for their organisations.“HR departments might say they feel sidelined by tech firms. But they also have to take responsibility for this data, and act accordingly. This data shows that one of the places where HR departments fell down was responsiveness. For whatever reason, employees have developed the perception that human resources departments aren’t responding to their concerns; they weren’t responsive enough. HR departments in tech firms might want to launch engagement schemes to try to correct this.”