OFGEM orders Scottish Power to pay £18m over Customer Service Failures
Apr26

OFGEM orders Scottish Power to pay £18m over Customer Service Failures

ScottishPower has agreed to pay £18m concluding an Ofgem investigation into the supplier’s complaint resolution, call handling and billing processes, during and following the supplier’s implementation of a new IT system. The money will be paid to vulnerable ScottishPower customers that were affected by customer service issues (up to £15m) and the remainder to charity. Ofgem found that ScottishPower failed to treat its customers...

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Trailblazing Energy Firm appoints Female Director
Mar08

Trailblazing Energy Firm appoints Female Director

amber energy, an award-winning energy management consultancy and one of Wales’ fastest growing businesses, has appointed a new director as it now targets global expansion having doubled its turnover in 2015. To help the company manage its expansion, Alison Howard, an experienced energy professional, has joined as a director. The appointment represents an exciting new phase for the company and confirms its position as a pioneer...

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