Are millenials scared of phone conversations?

A survey conducted by virtual receptionist providers CALLCARE has shown that despite checking their phones more than 157 times a day,  nearly one in three millennials will not use their mobiles to make calls, opting instead for messaging apps and email communications.

The results are sobering:

  • Almost one in three millennials use their mobiles to make calls no more than twice a week
  • Evidence suggests negative millennial attitudes toward phone calls
  • Such attitudes could harm a young people’s chances of success in certain sectors
  • Business leaders comment on how best to encourage the age bracket to communicate confidently

At most, 18-24 year olds make calls twice a week, which considering the age group’s closeness to technology, is very low. The survey, alongside wider research on the subject indicates a real distaste toward telephone conversation among young people, which also impacts on their attitudes in the workplace.

Rachel Carrell, CEO of childcare tech startup Koru Kids, says this has been a particular issue within her company. She commented:

“It’s absolutely true that millennials are hesitant to talk on the phone. Our older nannies will call us – sometimes just to check we received something they emailed us – our younger ones will never call and will often not pick up the phone if we call them.”

So why are millenials reluctant to use the phone? Author and leading behavioural expert Richard Daniel Curtis explains:

“For many millennials (Generation Y) and those that come after (Generation Z), the world is all about immediacy.  Social media and messaging apps give them immediate answers, whereas a conversation can involve a great deal more time.  

For example, it is socially acceptable to text the question “What shall we do next weekend?”, whereas when speaking this is surrounded by the formalities of a conversation: “How are you?”, “What are you doing next weekend?” and then followed by the question.”


Given that telecommunications are a vital aspect of most workplaces, it seems that businesses need to be engaging their younger staff a little better and helping them overcome their reluctance to use the telephone.  CALLCARE spoke to a range of experts and industry professionals to get to discuss the strategies employers can put into place to do this, which are available on their website.

Gemma Harding, Head of Corporate Services at CALLCARE explains:

“CALLCARE has trained numerous staff, of all ages, and know that many people respond to training in different ways.  The millennial group have a difficult relationship with phone calls, and they run the risk of it becoming a weak spot on their CV.

“With a few simple strategies, employers can do something for this group to boost their confidence over the phone.”


Author: Editorial Team

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